Privacy Policy

At Inaya Style Hub we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how it is used, who it is shared with, and the rights you have over it.

1. Information we collect

We collect the following categories of information:

• Personal details you submit yourself — name, email address, phone number, billing & shipping address — when you place an order, contact us, or subscribe to our newsletter.
• Order & transaction data — items purchased, amount, payment method, payment status. Card numbers and UPI PINs are never stored on our servers; payments are processed by Razorpay.
• Technical data — IP address, browser type, device, referrer URL, pages visited. This is collected automatically by our web server and basic analytics.
• Communications you send to us via the contact form, WhatsApp, email or phone.

2. How we use your information

• To process and ship your orders, including handing your shipping address to our courier partner (Shiprocket and its associated carriers).
• To send order updates, invoices and delivery notifications via email, SMS or WhatsApp.
• To respond to your enquiries, complaints, return/refund requests and customer-care needs.
• To send marketing emails about new collections and offers — only if you have opted in via our newsletter.
• To improve the website's content, layout and product mix using aggregated, anonymised analytics.
• To prevent fraud, abuse and security incidents, and to comply with applicable Indian laws.

3. Payment information

All payments are processed by Razorpay, a PCI-DSS Level 1 compliant payment gateway. We do not see or store your full card number, CVV, UPI PIN or bank login. We only receive a payment confirmation token, which is stored alongside your order for reconciliation.

4. Cookies

We use a small number of essential cookies to keep you logged in, remember your cart contents, and protect against CSRF attacks. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but checkout and admin login will not work without them.

5. Sharing with third parties

We share your information only with the service providers strictly necessary to fulfil your order:

• Razorpay — for payment processing.
• Shiprocket and its courier partners (Delhivery, Bluedart, etc.) — for shipping & delivery.
• Our hosting provider (Hostinger) — for technical operation of the website.

We do not sell, rent or trade your personal data with anyone for marketing purposes.

6. Data retention

We retain your order records for at least 8 years to comply with Indian tax and accounting laws (Income Tax Act, GST). Customer-care messages and newsletter subscriptions are kept until you ask us to delete them or unsubscribe.

7. Your rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct any inaccurate information.
• Request deletion of your data (subject to legal retention requirements above).
• Unsubscribe from marketing emails at any time using the link in every newsletter.
• File a complaint with us, or with the relevant data-protection authority.

To exercise any of these rights, email us at info@inaayastylehub.in. We aim to respond within 7 business days.

8. Security

We use HTTPS encryption, hashed passwords (bcrypt), CSRF protection on all forms, and restricted access to our database. While no online service can guarantee absolute security, we apply industry-standard precautions and update our software regularly.

9. Children

Our website and products are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has provided personal information, please contact us so we can remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updates take effect on the "Effective date" shown at the top of this page. We encourage you to review the policy periodically.