Return Policy

At Inaya Style Hub every piece is handcrafted, and we know online shopping for apparel needs a safety net. This Return Policy explains what you can return, by when, and how. For information on getting your money back once we receive the returned product, see our Refund Policy.

1. Our return window

You can request a return within 7 days of receiving your order. Requests raised after the 7-day window cannot be accepted.

2. What can be returned

• Items that arrive damaged or defective.
• You received the wrong product — different design, colour, or size from what you ordered.
• Items in unworn, unaltered, unwashed condition with all original tags, packaging and invoice intact.

3. What CANNOT be returned

• Customised, made-to-measure or stitched-to-order items (e.g. blouses tailored to your measurements).
• Items that have been worn, washed, ironed, altered or perfumed.
• Items returned without original tags, packaging or invoice.
• Items damaged due to misuse or improper care after delivery.
• Items bought on clearance / final sale, where marked as non-returnable.
• Accessories like blouse fabric inner-stitching, falls, etc. that were sent as complimentary additions.

4. How to raise a return request

1. Contact us within 7 days of delivery via email at info@inaayastylehub.in or WhatsApp at +91 97775 73498.
2. Share your order number, a clear description of the issue, and photos / a short video showing the problem and the original tags.
3. Our team will respond within 1–2 business days with approval and pickup details.
4. If a reverse pickup is available in your pincode, we will schedule it with our courier partner (Shiprocket / Delhivery / Bluedart). If not, we will share a self-ship address.

5. Packing the product for return

• Place the item in its original packaging along with the invoice and all original tags.
• If possible, use the original outer box too; otherwise pack it in a sturdy waterproof bag.
• Hand over the parcel only to our authorised courier — keep the pickup receipt as proof.

6. Quality check at our warehouse

Once we receive the returned product, our team carries out a quality check within 2 business days. We confirm:

• The item matches what was shipped.
• It is in unworn / unwashed / unaltered condition.
• All tags and original packaging are intact.

If the item passes the quality check, your refund or replacement is initiated immediately. If it fails, we will email you photos and the item will be sent back to you (reverse shipping at your cost).

7. Exchanges

We currently do not offer direct exchanges. The simplest way is to return the item for a refund and place a fresh order for the replacement size or colour you want.

8. Shipping charges

• Damaged / wrong / defective product: we cover both the original shipping and the return pickup — no charge to you.
• Change-of-mind return: the original shipping charge is non-refundable, and a reverse pickup fee of ₹99 may be deducted from your refund.

9. Refund timeline (after the QC passes)

Refunds are initiated within 2 business days of a successful QC. The amount is typically credited to your original payment source within 5–7 business days. Read full details on the Refund Policy page.

10. Contact for return queries