Refund Policy

We want every purchase from Inaya Style Hub to be a happy one. If something isn't right with your order, this Refund Policy explains exactly when, how and in what timeframe you will get your money back. For information on returning the physical product, see our Return Policy.

1. When you are eligible for a refund

• You receive a damaged or defective product.
• You receive the wrong product (different design, colour, or size from what you ordered).
• You return a non-customised product within the 7-day return window, in unworn and unaltered condition with original tags and packaging.
• We cancel your order (out of stock, courier non-serviceable pincode, suspected fraud) after payment was received.
• The courier marks your order as undelivered & returned to origin through no fault of yours.

2. Items that are NOT eligible for refund

• Customised, made-to-measure or stitched-to-order items (e.g. a saree blouse stitched to your measurements).
• Items returned after the 7-day window.
• Items that have been worn, washed, altered or damaged after delivery.
• Items without their original tags, invoice, and packaging.
• Items bought at clearance / final-sale prices, where marked as non-returnable.

3. How to request a refund

1. Email info@inaayastylehub.in or WhatsApp +91 97775 73498 within 48 hours of delivery.
2. Include your order number, photos of the issue (clearly showing the defect, wrong item or unopened packaging), and the reason for refund.
3. Our team will review and respond within 1–2 business days with a return shipping label or pickup instructions, where applicable.
4. Once we receive and inspect the returned product, the refund is initiated.

4. How & when you receive your refund

• Refunds are issued to the original payment method — back to the card, UPI or bank account used at checkout.
• We initiate refunds within 2 business days of approving your request (or of receiving the returned product, for return cases).
• Razorpay typically credits the amount to your account within 5–7 business days after we initiate. The exact timing depends on your bank.
• For UPI / wallet refunds the money usually appears within 2–3 business days.
• You will receive an email and SMS once the refund is initiated.

5. Partial refunds

In some situations, we may issue a partial refund — for example, if the product is returned with minor missing accessories or original-packaging damage. We will always confirm the partial amount with you before processing.

6. Order cancellation by you

• You can cancel an order free of charge any time before it is dispatched. Just email or WhatsApp us with your order number.
• Once the order has been handed to the courier, it cannot be cancelled — it falls under the Return Policy.

7. Failed / duplicate payments

If your payment was deducted but the order did not get confirmed, or if you were charged twice for the same order, write to us with the Razorpay transaction ID. The amount is automatically refunded by Razorpay within 5–7 business days; we will help follow up if it takes longer.

8. Shipping charges

• For damaged / wrong / defective products: shipping charges (both ways) are fully refunded.
• For change-of-mind returns: the original shipping charge is non-refundable, and the reverse pickup cost may be deducted from the refund.

9. Contact for refund queries